01
Airbnb Guest Communication Service
Fast, friendly replies for check-in questions, house rules, access details, and common guest requests.
REMOTE STR OPERATIONS DESK
24/7 guest support,
handled by real people.
Our trained desk replies to guests, follows up with cleaners, escalates maintenance, and sends your manager a clean handover every day.
Built for Airbnb guest communication, inbox management, vacation rental guest support, cleaner coordination, and maintenance escalation.
Airbnb & STR managers Human shift desk Cleaners + maintenance
01HUMAN PROOF
When guest issues happen after hours, real people handle them.
Guest experience slips when every message waits for one busy manager. Our team monitors the inbox, follows your approved rules, and escalates anything that needs a manager.
- Guests get calm replies when travel plans, check-in, or access details change.
- Cleaners and maintenance issues are followed up before they become review problems.
- Owners get proof that every open issue was handled before morning.
The dashboard records the work. The human desk does the work.
Human monitored02WHAT WE HANDLE
Human support for the moments
that create reviews.
Your team approves the rules. Our agents follow them, protect guest experience, escalate what matters, and document every shift.
02
Airbnb Cleaner Coordination
Turnover reminders, completion checks, late-cleaner alerts, and status updates before the next arrival.
03
Airbnb Maintenance Escalation
Agents ask the right questions, request photos, tag urgency, and notify the right manager or vendor.
04
Vacation Rental Guest Support
Review request follow-ups, reply drafts, and recurring complaint tracking for reputation control.
05
Short Term Rental Operations Support
Clear daily reports with handled messages, escalations, unresolved issues, and recommended actions.
06
Airbnb Inbox Management
Coverage across Airbnb inbox, WhatsApp, email, and PMS tools where secure access is provided.
03MONITORING DASHBOARD
Your human desk is backed by a live operations dashboard.
Agents do the work. The dashboard keeps the proof: every guest issue, cleaner follow-up, maintenance note, escalation, and handover is logged for your team.
Live shift viewGuest messages, cleaner tasks, issue status, alert level, and case status stay in one place.
Photo evidenceAgents can attach guest screenshots, activity photos, or incident images so managers see the context.
Daily handover trailEach shift saves notes, report time, recommended actions, and pending follow-ups.
Approved escalation rulesReply templates, report timing, permissions, and escalation rules follow your management setup.
04HOW IT WORKS
Start with one month.
Prove the team. Then scale.
A safe, practical path from current coverage gaps to a desk your managers can rely on.
- 01
Coverage audit
We review your listings, message volume, cleaner flow, response gaps, and escalation rules.
- 02
Human desk setup
You approve templates, property notes, permissions, tone of voice, and what must be escalated.
- 03
30-day pilot
Our agents handle selected workflows while you judge response quality and reporting.
- 04
Monthly desk
If the pilot works, we move into a monthly desk with the right coverage for your portfolio.
05PACKAGES
Simple coverage options
for different portfolios.
Start with the smallest safe shift, then build the exact 24/7 coverage your listings need.
Starter Desk
Human 24/7 guest desk for 5–10 properties.
$399/month- 24/7 shift-based coverage
- Guest message coverage
- Cleaner follow-up
- Weekly owner report
Extended Desk
Human 24/7 desk for growing teams with 10–25 properties.
$899/month- 24/7 shift-based coverage
- Guest replies and manager escalations
- Cleaner and maintenance follow-up
- Daily handover report
24/7 Desk
Custom human desk for 26+ properties or high guest volume.
Custom/month- 24/7 shift-based coverage
- Response quality checks and QA
- Multi-platform support
- Custom reporting and escalation rules
CATEGORY PROOF
Built from the language STR managers already sell: fast communication, clean turnovers, five-star hospitality, and clear owner reporting.
“Guests remember the reply. Owners remember the proof. Managers remember the first morning with no messy handover.”
06FREE AUDIT
Find the shifts your team should stop carrying alone.
Send rough details about your listings, tools, and coverage hours. We’ll identify what a trained desk can handle safely and suggest the best first pilot workflow.
- Guest message and night coverage review
- Cleaner follow-up risk check
- Maintenance escalation map
07FAQ
Questions STR managers
usually ask.
Do you make refunds or pricing decisions?+
No. Refunds, discounts, cancellations, calendar blocking, pricing, and financial actions require written approval from your team.
Can we start without giving full platform access?+
Yes. The safest first pilot can start with shared workflows, limited access, copied messages, or one low-risk task such as cleaner follow-up.
Which companies are the best fit?+
Boutique STR managers, Airbnb co-hosts, and hospitality operators with 5+ active listings are the best first fit.
Is this an Airbnb virtual assistant service?+
Yes, but focused on guest operations instead of general administration: messages, cleaners, maintenance escalation, daily handovers, and approved workflows.
Is this CCTV monitoring?+
The main offer is human guest operations support. If a client has approved exterior camera or location-check workflows, the same dashboard can document those checks.